Update from starhub customer service on the digital voice, cable TV problem with HD Hubstation:
Perhaps my expectation to Starhub drops to zero. I had not much excitement nor angryness when I received phone call from Starhub agents around 3 hours (not exactly sure) after I left my contact.
The agent spent no more than 2 minutes informing me that the line might take 2 more days or longer to make it work, and would contact me again. Perhaps it’s the standard response to all persons that he was calling! Poor guy.
If the history repeated itself often. The first Starhub agent promised to follow through my case – The one spoke to me on Aug 13 after I waited for 30min. I heard again from Mr. Z on Aug 15 sharing no information, and worst, I had not heard from him anymore. I was asking who I was talking to on Aug 13 (that’s reason I knew he’s Mr. Z), still with high hope that my case would be closely follow. Today, I even not bother to ask who was talking to me… Let see when my Starhub digital voice services will be available!
It seems that pfingo works better than her parent company. Perhaps Starhub should consider giving each of the digital voice customer an additional VoIP number regardless of whether they have existing fix line number starts with 6. Before they fix the number portability issues, as least they can arrange a call forward services to resume the services! If there’s post paid service in pfingo, perhaps I would dropped the so-call digital voice services….
Very frustrated Starhub customer! Not only having problem in the digital voice, based on my humble experience in cable TV network, I strongly believe that there’s some problem between the backend system and the HD settop box that I was seduced to take to replace the existing SD habitation, due to brilliant tactic from Starhub
1. to discontinue any new SD hubstation, if my existing SD Hubstation failed, I’ll need to go for HD anyway for recording, and the promotion package will be 3 months instead of 12 months!
2. hinted (but not committed in any way) that there’ll be more HD channel in basic group. 3. Larger harddisk space for recording more program
4. At least cheaper comparing to the SD Hubstation in first 12 months
HD settop box hung few times just before the schedule recording! The reaction to the remote was slower during the channel switching. And, Yesterday, all the recording schedule and information was all gone with the error message of some sort of initiation (my daughter was looking at screen instead of me, hence the complete error message was not recorded). Luckily, it resumed (seems the update just in time with the cycling mechanisms) before my other family member screamed….
Perhaps MDA should drive for the similar structure as in Japan that all service provider needs to conform with a STB standard such that we as user can choice different package from different service providers without concerning about the settop box or boxes, and we can choice between own the one with required features instead of being hopelessly manipulated by the individual service providers. And perhaps it would also give mediacorp will more flexibility to distribute her content as well as other media value-added service providers for more niche market without the constrain of either require additional settop box or need to go through existing content distributor… Perhaps MDA is doing something that I am not aware of…..
anyhow, I shall definitely postpone my decision for other 2 years to consider switching my mobile phone subscription to Starhub from my current service providers which is throwing me coupon to upgrade my phone when I renew my (whole family) contract, except that they could not be able to supply phones that we wanted – iphone 4 ! Attachment includes the note and its objects
